The customer with a blog is always right

Published

2011-10-27

Last week I wrote a post complaining about Comcast. Shortly thereafter, a Comcast employee left a comment on the post asking me to get in touch with him so that he could "make this right". So I did, and Comcast did refund the fees that got me angry enough to write the post in the first place.


So, my advice to readers:

  1. Watch your bills for unfair charges like the Rohirim watching for the warning beacons of Gondor.
  2. At the first site of trouble, publicly shame the offenders.
Somehow I don't think this is what Comcast was hoping for when they hired people to react to bad online publicity. But hey, at least I'm not switching ISP's.